Personal Debt

Help us to help you

If you are struggling to make your re-payments to any debts and have fallen into arrears we are here to help. This includes, but not limited to:

• loans
• credit cards
• mortgage
• car finance
• council tax
• gas and electricity
• catalogue accounts

Often the most difficult step in taking care of your debts is reaching out for help. Our money and debt advice services are free, confidential and impartial. Prior to arranging your first Money Advice appointment we need some information from you to assess your needs and the possible ways we can arrange help for you.

Before you start

If you have previously spoken to any other debt advice provider or have entered in to a repayment programme contact us before continuing.  

Information you need

• Details of your Income - the money you have coming in to your household including earnings from work, pensions and any benefits you receive.
• Details of your debt - the names of the companies you owe money to, account reference numbers and amount outstanding.
• Copies of your latest bank statements and creditor letters if available - you can take photos of these on your mobile phone or tablet to upload to the debt pack.

When you contact use we will send you a link to our secure online portal to complete.  

What happens next

Once we have received your information and identified a debt solution you will have to sign a form of authority and consent. We will send you this digitally to sign. This allows us to act on your behalf with the people you owe money to.  One of our Advisors will contact you to make an appointment and discuss the options available to you.  

Privacy Statement

For full details on how we will use your information read our Privacy statement.