Performance

Verifier function

Scottish Minister's have re-appointed all 32 Scottish Local Authorities as verifiers under section 7 of the Building (Scotland) Act 2003 from 1 May 2023. The period of appointments differ (six years, three years or one year) depending on past performance of the individual local authority.

South Ayrshire Council was re-appointed in 2023 as the building standards verifier for the South Ayrshire geographical area for 6 years until 30th April 2029. This re-appointment requires the building standards service to verify the design and construction of building work for compliance with Building Regulations and Technical Building Standards and to satisfy the demands of the Scottish Government's performance framework for verifiers.

South Ayrshire Council - 2023 Letter of Appointment (PDF, 299 KB)

New performance framework

The appointments are also conditional on the verifiers meeting the Operating Framework 2017 and the Performance Framework 2017. This includes satisfying Scottish Ministers that they are meeting, and continue to meet, performance measures.

Verifiers will be subject to regular monitoring and periodic inspection by Scottish Government. Any extension to the one or three year appointment periods will be subject to the local authority demonstrating improvements in their performance.

Building Standards Verification - Annual Verification Performance Report

As part of the new performance framework, the Scottish Government requires all verifiers to publish an annual performance report from 1st May 2017. This will replace the current Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

The Verifiers Role

The principal role of the verifier is to grant building warrants once they are satisfied that the design will satisfy the expanded functional standards introduced by the Act.

Verifiers should be impartial and their working practices transparent;

Verifiers should be competent and consistent in their activity;

Verifiers must be accountable for their actions.

Customer Charter

View the Building Standards Customer Charter 2025 (PDF, 2 MB)

Customer Satisfaction

Results for South Ayrshire Council from the National Customer Satisfaction Survey to Support the Building Standards Verification Performance Framework report by Pye Tait Consulting Year on year comparison (out of 10).

2023 - 7.1

2022 - 7.0

2021 - 6.5

2020 - 7.8

2019 - 7.7

2018 - 6.7

2017 - 7.8

2016 - 8.1

2015 - 8.0

2014 - 8.1

Customer feedback helps us identify areas where we can make improvements.

Balanced scorecard

The Balanced Scorecard has been adopted by South Ayrshire Council as the preferred means of demonstrating best value.

It should be noted that the Balanced Scorecard only covers the Verification role of Building Standards, i.e. the verification of Building Warrant applications and completion certificates. It takes no account of the add-ons such as enforcement and general advice/guidance.

Continuous Improvement Plan

Public interest and continuous improvement are cross-cutting themes and the work to achieve the KPO's is monitored using the following :

Quarterly performance

 

2021/22

Q3 Oct-Dec

2021/22

Q4 Jan-Mar

2022/23

Q1 Apr-Jun

2022/23

Q2 Jul-Sept

2022/23

Q3 Oct-Dec

2022/23

Q4 Jan-Mar

2023/24

Q1 Apr-Jun

2023/24 

Q2 Jul-Sep

2023/24 

Q3 Oct-Dec

2023/24

Q4 Jan-Mar

 2024/25

Q1 Apr-Jun

2024/25

Q2 Jul-Sep

2024/25

Q3 Oct-Dec

2024/25

Q4 Jan-Mar

KPO1(a) - Time to issue a building warrant or amendment to warrant from receipt of application

Total number of BWs and amendments issued

275

279

303

304

286

303

232

278

223

265

262

263

264

264

Average time per BW (Working Days)

62

71

75.85

75.05

58.28

66.88

64.47

51.09

71.33

52.79

68.62

60.74

75.45

61.27

KPO1(b) - Time to issue a first report

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Number of first reports issued

294

290

321

300

297

280

269

263

220

295

289

293

222

255

% within 15 days

82.65%

90.69%

92.83%

91.67%

91.92%

86.07%

84.76%

83.65%

82.27%

77.29%

79.24%

75.09%

77.03%

79.61%

% more than 15 days and within 20 days

5.78%

3.79%

4.36%

5.67%

4.38%

6.79%

7.81%

8.37%

10.45%

11.86%

15.92%

13.99%

11.71%

11.37%

% more than 20 days and within 35 days

10.20%

4.14%

2.80%

2.00%

2.36%

4.29%

7.06%

6.08%

5.91%

8.14%

3.81%

9.56%

8.56%

7.84%

% more than 35 days

1.36%

1.38%

0.00%

0.67%

1.35%

2.86%

0.37%

1.90%

1.36%

2.71%

1.04%

1.37%

2.7%

1.18%

KPO1(c) - Time to issue a building or amendment from receipt of satisfactory information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total number of BWs and amendments issued

236

241

249

226

193

220

170

202

171

168

185

191

196

146

% within 6 days

89.83%

86.72%

89.56%

88.05%

90.16%

81.36%

85.29%

70.79%

81.29%

79.76%

82.16%

79.58%

78.57%

80.82%

% more than 6 days and within 10 days

2.54%

5.81%

5.62%

9.29%

5.70%

9.55%

5.88%

12.87%

8.19%

9.52%

7.03%

6.28%

8.67%

11.64%

% more than 10 days and within 15 days

1.69%

4.56%

2.01%

1.77%

2.07%

5.45%

2.94%

3.96%

4.09%

2.98%

3.24%

8.90%

7.14%

3.42%

% more than 15 days

5.93%

2.90%

2.81%

0.88%

2.07%

3.64%

5.88%

5.45%

2.92%

7.74%

5.95%

5.24%

5.61%

4.11%

KPO2 - Compliance during construction

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Number of CCNPs for "accepted" completion certificates

176

222

208

165

147

184

140

146

122

148

128

166

152

133

% of CCNPs fully achieved for "accepted" (by relevant person and verifier) completion certificates

50%

67.57%

37.50%

38.79%

35.37%

34.78%

42.86%

56.16%

43.44%

40.54%

26.56%

37.35%

36.84%

45.86%

% of CCNPs fully achieved by "Relevant Person"

50%

67.57%

37.50%

38.79%

35.37%

34.78%

42.86%

56.16%

43.44%

40.54%

26.56%

37.35%

36.84%

45.86%

% of CCNPs fully achieved by "Verifier"

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

KPO3 - COMMIT TO THE BUILDING STANDARDS CUSTOMER CHARTER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer Charter published on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Customer Charter web address on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Customer Charter reviewed since last reporting period

0

0

0

0

0

0

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Number of cases referred to LABSS Dispute Resolution Process

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Number of cases referred to LA Complaints formal procedure

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Number of cases referred to SG Verifier Performance Reporting Service for Customers

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Number of SG Verifier Performance Reporting Service cases responded to by verifier within 5 days

0

0

0

0

0

0

0

0

0

0

0

0

0

0

KPO4 - UNDERSTAND AND RESPOND TO THE CUSTOMER EXPERIENCE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Satisfaction rating from the last National Customer Survey

6.5

6.5

6.5

6.5

6.5

7.1

7.1

7.1

7.1

7.1

7.1

7.3

7.3

7.3

KPO6 - COMMIT TO BUILDING STANDARDS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

eBS published on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

eBS published weblink

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Number of applications for building warrant or amendment submitted through SG eBS system

292

294

335

324

309

282

 

282

269

236

306

309

295

185

282

Number of completion certificates submitted through SG eBS system

437

284

269

242

301

343

283

274

271

385

301

370

301

323

Number of other forms submitted through SG eBS system

679

778

771

767

725

704

659

698

617

600

689

667

524

604

KPO7 - COMMIT TO OBJECTIVES OUTLINED IN THE ANNUAL PERFORMANCE REPORT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Verifier Performance Report published on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Verifier Performance Report published weblink

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Verifier Performance Report reviewed since last reporting period

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Verifier Performance Report includes performance data

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Overview of Totals of BW's, CC's

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Building Warrants

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Applications (Total no. of all BW applications (including "late" applications)

265

290

339

327

312

280

285

245

239

307

303

302

216

285

Applications ("Late" BW applications (as included above)

4

0

5

1

0

3

5

7

2

3

4

4

0

4

Applications ("Staged" BW applications (as included above))

6

14

6

7

8

12

4

8

5

6

7

4

6

5

Decisions (No. of BW approved)

276

279

302

304

210

303

180

214

223

265

190

274

264

223

Decisions (No. of BW refused)

0

0

0

0

1

30

18

46

2

6

25

4

21

13

Amendments - applications (No. of amendment to BW applications)

49

53

63

77

73

57

62

60

48

59

67

57

35

56

Amendments - applications (Amendments to "staged" BW applications (as included above))

0

1

0

0

2

0

8

1

2

2

0

1

1

1

BW Amendments - decisions (No. of amendment to BW applications approved)

44

44

39

63

76

50

52

64

43

53

58

64

47

 

BW Amendments - decisions (No. of amendment to BW applications refused)

0

0

0

0

0

2

8

3

0

0

3

1

2

2

Completion Certificates

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Submissions (Total no. of CC submissions (including CCs where no BW was obtained)

156

186

188

170

194

168

175

182

166

183

171

269

177

185

Submissions (Total no. of CC submissions where no BW was obtained (as included above)

0

0

5

1

0

0

0

0

0

0

0

4

5

4

Decisions (No. of CC accepted)

214

249

242

191

236

224

187

205

176

193

190

304

301

222

Decisions (No. of BW rejected)

89

77

58

61

61

93

69

59

3

67

138

83

63

62

Enforcement

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Section 25 - compliance - No. of notices served

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 26 - continuing requirement - No. of notices served

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 27 - enforcement - No. of notices served

0

1

0

0

0

0

0

0

0

0

0

0

0

0

Section 28 - defective building - No. of notices served

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 29 - dangerous building emergency action -How many instances LA has taken action

1

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 30 - dangerous building - No. of notices served

0

3

0

0

0

0

0

0

0

0

0

0

0

0

Procurator fiscal - No. of enforcement cases referred

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Local authority undertaking work (in default) - No. of cases where local authority have undertaken work

0

0

0

0

0

0

0

0

0

0

0

0

0

0

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