Request a replacement bin

Use this service to: 

• ask for a replacement bin
• ask for a damaged bin to be removed 

Each household is only entitled to 1 additional bin and a maximum of 2 bins will be emptied on collection day.

Request the removal of your brown bin(s)

Residents who no longer use their brown bin(s) can arrange to have them removed between Monday 9 December 2024 and Friday 28 February 2025.

To arrange the removal, please either call 01292 559342 (please select option 1) or email neighbourhood_services@south-ayrshire.gov.uk

We will need the following details from you:

• Full name
• Address
• Contact number
• Email address
• The number of brown bins at your property that you'd like removed. 

We have a limited number of slots available each week for bin removals, and these are allocated on a first come first serve basis. You will receive an email/phone call within 10 working days confirming the week your bin(s) will be removed.

Important Information

• We will only remove bins that are empty of all waste.
• If you decide that you'd like to sign up to our Garden Waste Permit scheme after your bin has been removed, you will be charged a fee for requesting a new bin, alongside the permit charge. 
• There will be no removals between Tuesday 24 December and Friday 3 January 2025.

Before you start

You need to know the type bin that needs to be replaced or removed. 

How to request

Request replacement recycling bin

What happens next

We'll aim to deliver your replacement bin and remove your damaged bin within 10 working days.