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Christmas and New Year service arrangements

Information on our Christmas and New Year service arrangements.

Festive Opening Hours 2023

Customer Services

During the festive period you can contact Customer Services by phone, operating hours are listed below:

  • Monday 25 and Tuesday 26 December - Closed
  • Wednesday 27 and Thursday 28 December - 9:00am - 4.45pm
  • Friday 29 December - 9:00am - 4:00pm
  • Monday 1 and Tuesday 2 January 2024 - Closed
  • Wednesday 3 January - Re-open at 9am as normal

You can also contact us via our website:  https://www.south-ayrshire.gov.uk/contact-us

*Please note that Customer Services are operating a limited telephone service only during this period, as many other Council services are closed or only providing an emergency service.


Bin collections during the festive period

Household Waste Collections

Paper and Cardboard (Grey Bin)

Scheduled Collection Date

Festive Collection Date

Monday 25 December

Saturday 23 December

Monday 1 January

Saturday 30 December

Bins should be presented by 6am on the respective Saturdays

Plastic, Metals and Cartons (Blue Bin)

Scheduled Collection Date

Festive Collection Date

Monday 25 December

Saturday 23 December

Monday 1 January

Saturday 30 December

Bins should be presented by 6am on the respective Saturdays

Non Recycling Waste (Green Bin)

Scheduled Collection Date

Festive Collection Date

Monday 25 December

Sunday 24 December

Monday 1 January

Sunday 31 December

Bins should be presented by 6am on the respective Sundays

Glass Bin (Purple Lid)

Scheduled Collection Date

Festive Collection Date

Monday 25 December

Sunday 24 December

Monday 1 January

Sunday 31 December

Bins should be presented by 6am on the respective Sundays

Food Waste

Scheduled Collection Date

Festive Collection Date

Monday 25 December

between Saturday 23 and Tuesday 26 December

Monday 1 January

between Saturday 30 December and Tuesday 2 January.

Bins should be presented by 6am on the respective Saturday and left out until collection takes place

Bins not collected on the scheduled day should be left at kerbside and these will be serviced at the earliest opportunity.

Garden Waste (brown bin) 

There will be no brown bin collections carried out on Monday 25 December or Monday 1 January.  Please refer to the online winter brown bin uplift request for this service.

Recycle your Christmas Tree

Did you know you can arrange for your real Christmas tree to be recycled for free in your brown bin? You can book an uplift on our website https://www.south-ayrshire.gov.uk/winter-bins or by calling 0300 123 0900.

Household Waste Recycling Centres

Heathfield

Closed Monday 25 and Tuesday 26 December

Closed Monday 1 and Tuesday 2 January

Troon

Closed Monday 25 and Tuesday 26 December

Closed Monday 1 and Tuesday 2 January

Girvan

Closed Monday 25 and Tuesday 26 December

Closed Monday 1 and Tuesday 2 January

Maybole

Closed Monday 25 to Friday 29 December

Closed Monday 1 to Friday 5 January

Please remember that our Household Waste Recycling Centres operate a booking system for South Ayrshire residents and booking can be made online at www.south-ayrshire.gov.uk/recycling-centres

Special Uplifts

Special uplift collections will stop on Thursday 21 December 2023 and recommence on Monday 8 January 2024. 

Commercial Waste Collections

Commercial Waste Collections

Scheduled Collection Date

Festive Collection Date

Monday 25 December

Tuesday 26 December

Monday 1 January

Tuesday 2 January.

If you are a commercial customer and you would like to book an additional collection over the festive period, then please call 01292 616436 before Friday 15 December.


Sport and Leisure

Details of opening hours for Sport and Leisure facilities can be found here.


Property Maintenance

Property Maintenance will operate a normal working hour service up to 4:00pm on Thursday 21 December 2023.

We will have a reduced service on the following days, carrying out emergency and urgent housing and non-housing repairs only. This will also include heating upgrade works if tenants have no heating or hot water: 

  • Friday 22 December
  • Wednesday 27 December
  • Thursday 28 December
  • Friday 29 December
  • Wednesday 3 January 2024
  • Thursday 4 January 2024
  • Friday 5 January 2024

Our out of hours emergency service will remain unchanged throughout the full holiday period from Friday 22 December until Friday 5 January 2024.

Normal service will resume on Monday 8 January 2024.


Registration Services

Please find detailed below the opening hours for the Registration Service over the Festive Season for telephone and email communication.

An on-call service will be provided and the contact details for the duty Registrar is given below.

Christmas and New Year Ayr Registration Office Opening Times

  • Friday 22nd December 2023              8.45am - 1.00pm 
  • Monday 25th December 2023            Closed
  • Tuesday 26th December 2023            Closed
  • Wednesday 27th December 2023       9.00am - 4.00pm  (Closed for Lunch 12.30 pm - 1.30 pm)
  • Thursday 28th December 2023          9.00am - 1.00pm
  • Friday 29th December 2023               9.00am - 1.00pm
  • Monday 1st January 2024                  Closed
  • Tuesday 2nd January 2024                 Closed
  • Wednesday 3rd January 2024            8.45am - 4.45pm  (Closed for Lunch 12.30pm - 1.30pm)

Christmas and New Year On Call Telephone Consultation:

Duty Registrar:                                      Denise Glass

Telephone Number:                               07873 562266


Housing Services

Housing Services will close at 4.00pm on Friday 22 December and will re-open on Wednesday 3 January 2024 at 10.00 am.

If you are homeless and need help with temporary accommodation during this period, please contact the Homeless Standby Service on 0808 100 3151.

Making Payments

To make a payment to your rent account, please call our Telephone Payment Service on 0300 123 0900. This service is available 24 hours a day, 7 days a week. Remember to have your 13-digit payment reference number when you call, this can be found on your rent payment card.  

Alternatively, you can make a payment online.

Scottish Welfare Fund

The phone lines for The Scottish Welfare Fund will be closed over the festive period from Friday 23 December until Tuesday 3 January, with the exception of Wednesday 27- Friday 29 December. On these days, phone lines will be open for new Crisis Grant applications ONLY.

Online applications will remain open during the festive period.

Enquiries to the Scottish Welfare Fund via phone will resume as normal on Wednesday 3 January.


Libraries, Museums and Galleries

Alloway Library

 

 

Friday

22/12/2023

1pm-7pm

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-1pm & 2pm-4pm

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

1pm-4pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Ballantrae Library

 

 

Friday

22/12/2023

10am-12noon

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

Closed

Thursday

28/12/2023

10am-12noon

Friday

29/12/2023

10am-12noon

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Carnegie Library

 

 

Friday

22/12/2023

9am-5pm

Saturday

23/12/2023

9am-5pm

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-1pm & 2pm-4pm

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

10am-1pm & 2pm-4pm

Saturday

30/12/2023

10am-4pm

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Forehill Library

 

 

Friday

22/12/2023

1pm-5pm

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-1pm & 2pm-4pm

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2022

1pm-4pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Girvan Library

 

 

Friday

22/12/2023

9am-1pm & 2pm-5pm

Saturday

23/12/2023

9am-5pm

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-1pm & 2pm-4pm

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

10am-1pm & 2pm-4pm

Saturday

30/12/2023

10am-4pm

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

John Rodie Library

 

 

Friday

22/12/2023

2pm-5pm

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

Closed

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

2pm-4pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Maybole Library

 

 

Friday

22/12/2023

10am-1pm & 2pm-5pm

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-12noon

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

10am-1pm & 2pm-4pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Prestwick Library

 

 

Friday

22/12/2023

9am-5pm

Saturday

23/12/2023

9am-5pm

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-1pm & 2pm-4pm

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

10am-1pm & 2pm-4pm

Saturday

30/12/2023

10am-4pm

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Symington Library

 

 

Friday

22/12/2023

10am-12noon & 1-4pm

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

Closed

Thursday

28/12/2023

2pm-4pm

Friday

29/12/2023

10am-12noon & 1-4pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Tarbolton Library

 

 

Friday

22/12/2023

2pm-4pm

Saturday

23/12/2023

Closed

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

Closed

Thursday

28/12/2023

10am-12noon & 1pm-4pm

Friday

29/12/2023

2pm-4pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Troon/MERC

 

 

Friday

22/12/2023

9am-5pm

Saturday

23/12/2023

9am-5pm

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-1pm & 2pm-4pm

Thursday

28/12/2023

10am-1pm & 2pm-4pm

Friday

29/12/2023

10am-1pm & 2pm-4pm

Saturday

30/12/2023

10am-4pm

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

Rozelle House

 

 

Friday

22/12/2023

10am-5pm

Saturday

23/12/2023

10am-5pm

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

10am-4pm

Thursday

28/12/2023

10am-4pm

Friday

29/12/2023

10am-4pm

Saturday

30/12/2023

10am-4pm

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed

 

The McKechnie Institute

 

 

Friday

22/12/2023

1pm-4pm

Saturday

23/12/2023

10.30am-4pm

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

Closed

Thursday

28/12/2023

1pm-4pm

Friday

29/12/2023

1pm-4pm

Saturday

30/12/2023

10.30am-4pm

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed


The Heritage Hub

2023

Times

Friday

22/12/2023

12.30pm-4pm

Saturday

23/12/2023

10am  3pm

Sunday

24/12/2023

Closed

Monday

25/12/2023

Closed

Tuesday

26/12/2023

Closed

Wednesday

27/12/2023

12.30pm-4.30pm

Thursday

28/12/2023

12.30pm-4.30pm

Friday

29/12/2023

12.30pm-4.30pm

Saturday

30/12/2023

Closed

Sunday

31/12/2023

Closed

Monday

01/01/2024

Closed

Tuesday

02/01/2024

Closed