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Contact us

Information on how to contact us and our opening hours.

Please make use of our online services wherever possible

Opening hours

Our opening hours are Monday to Thursday 9am - 4:45pm and Friday 9am - 4pm. We are closed during public holidays.

Contact us by phone

Call 0300 123 0900.

British Sign Language (BSL) users can contact us direct by using Contact Scotland BSL.

If you are calling within the UK calls will be charged at the local call rate. If you have a mobile phone contract, calls may be part of your inclusive minutes, if you are unsure you should check with your own telephone provider before calling. Customers calling from abroad may be charged at premium rate and should check with their own telephone providers before calling. If you are experiencing issues calling the 0300 123 0900 number from abroad please email who will provide you with an alternative number to call. Please note the alternative number will still be subject to your providers international call rates.

Social media

Some of our services can be contacted via social media. Read more information about communicating with us through social media..

Contact us in person

Speak to our Customer Services Team