Important Information About Council Services Affected by Storm Éowyn

The following Council services have been affected by the impact of Storm Eowyn:

Bin Collections

Normal service has resumed.

Potential Additional green bin collection -  Ballantrae area

Our waste management teams are aware that residents in some areas of South Carrick have additional food waste as  a result of the power outage. Our teams will therefore aim to  provide an  additional green bin service on Thursday 30 January, to those households in the Ballantrae area who normally have a scheduled green bin collection every third Thursday.

In anticipation that this additional service goes ahead, residents in the Ballantrae area should put their green bins out for collection alongside food caddies and any additional bagged food waste by 6am on Thursday 30 January.

Please note that while we aim to be able to provide this service, it is dependent on resources.

A green bin collection was carried out on Monday 27 January in Barr. This means that we expect residents will have sufficient capacity within their green bins until their next scheduled collection and an additional green bin collection will not take place this week in Barr.

If your household has excess blue bin waste, you  can dispose of this free of charge at our recycling centres.

Excess Food Waste - South Carrick

We know that some residents in the South Carrick area have excess amounts of food waste to dispose of due to a prolonged localised power cut.

To help support the community at this difficult time, our Waste Management team will uplift any food waste that is presented beside food waste caddies on your normal scheduled collection day this week.

If you can, please remove any food waste that you placed in your green general waste bin and leave this bagged and ready for collection beside your food waste caddie. 

Trading Standards information & advice

Avoid Rogue Traders After Storm Damage

Many residents have experienced storm damage to their properties, and Trading Standards is urging caution when choosing a repairer. Reports have emerged of people being significantly overcharged - in one case, a resident was quoted over £2000 to fix two loose tiles.

To protect yourself from potential scams, residents are advised to:

• Carefully consider who they hire for repairs.
• Obtain a written quote or estimate beforehand to make an informed decision.
• Ensure they know the price before work begins and have the full name, address, and contact details of the trader.
• Be cautious when contracting businesses through social media, as they may be difficult to reach in case of issues.
• Always seek a second opinion before agreeing to roofing work, and do not feel pressured into making payments via cheque or bank transfer.

For those looking for reliable, registered traders, the South Ayrshire Trusted Trader Scheme provides a list of vetted professionals.

For more information, visit www.trustedtrader.scot/SouthAyrshire or call 0333 444 7015.
 

Sport and Leisure Facilities

The Citadel Leisure Centre

The Citadel will remain closed until further notice while contractors are on site assessing damage and carrying out repairs.

Customers are advised not to attend The Citadel or use the surrounding car park until we advise that it is safe to do so. 

Leisure Clubs & Riverside Sports Arena

Maybole, Troon and Riverside Sports Arena are open as normal.

Activity Centres

• Muirhead, Mossblown, and Dundonald Activity Centres remain closed while roof repairs are ongoing.
• Dundonald Activity Centre, which is also part of the school building, will be prioritised. Contractors have been on-site to begin repairs. Once Dundonald is secure, work will commence at Muirhead Activity Centre.
• Mossblown Activity Centre requires scaffolding to allow access to the roof repairs. The facility will remain closed until the Contractors are able to access the roof and make safe.

Whitletts and Coylton Activity Centres are open as normal.

The reopening of facilities will remain subject to ongoing inspections, and we will provide further confirmation through Facebook and the Sport & Leisure App to confirm any changes. 

3G Pitches and School Lets

3G pitches and internal school hall lets are operating as normal.

The reopening of closed facilities will remain subject to ongoing inspections, and we will provide further confirmation through Facebook and the Sport & Leisure App throughout to confirm any changes.

Golf

Troon Links Courses

Troon Links - open as normal. 

Clubhouse is also open.

Belleisle and Seafield Courses

Belleisle Park - open from 8:00am on Wednesday 29 January.

Seafield - open as normal.

The Clubhouse and The Stables are open as normal.

Dalmilling Courses

Dalmilling - open as normal.

Girvan Course

Girvan - open as normal.

Clubhouse is also open.

Maybole

Maybole - open as normal.

Northfield Bowling Centre - open as normal.

Libraries, Museums & Galleries, Town Halls and Other Venues

Ayr Town Hall and Maybole Town Hall are open as usual.

Troon Concert and Walker Halls will remain closed until Thursday 30 January at the earliest to assess damage sustained during the storm. For any information regarding booking, please contact Lets@south-ayrshire.gov.uk.

Rozelle Museum and Galleries and Maclaurin are open as usual, however fallen trees could be an issue within the park.

Thriving Communities

Our Thriving Communities offices including The Wallace Tower,  Grain Exchange, Carnegie Office (Maybole) and Carrick Opportunities Building (Girvan) have all reopened.

Dolphin House is open as normal.

Colmonell Community Centre is closed due to storm damage. The centre will remain closed until any damage has been assessed and the building is deemed safe to access.

Housing (homelessness)

Our Kyle Street office is open. The team can be contacted during office hours on 0300 123 0900.

For any emergencies out with office hours, please call 0808 100 3151.

More information is available here: https://www.south-ayrshire.gov.uk/article/26240/Housing-and-homelessness

Damaged property 

Our Building Standards team has carried out necessary immediate safety works to safeguard the public, on a number of local buildings following Storm Eowyn.  

Please remember, if you are a property owner, it is your responsibility to carry out routine periodic inspections and maintenance of your property. This can help  ensure that chimneys, coping stones and roofing materials remain secure and are not at risk of becoming detached or falling.

Owners and residents are also reminded to inspect boundary walls and fences to ensure they are secure, stable and not at risk of collapse. These inspections are critical after a storm event.  It is also important that you make your insurance company aware of any issues, as a result of the storm, as soon as possible.

Emergency Repairs

Our Property Maintenance team are taking requests for repairs as normal this morning, however please note that repairs due to storm damage will be given priority. This means that it may take the team longer than usual to respond to routine repairs.

Bereavement Services

Bereavement Services are operating as normal.

Public toilets

Public toilets are open as normal.

Parks and woodland

Following high winds, please be aware that fallen trees could be an issue.

Safety advice in adverse weather can be found at https://ready.scot/

Information on power cuts can be found on the Scottish Power Energy Network website. 

Information from SP Energy Network

If you are still without power, SP Energy Networks can offer you reimbursement for hot food and drinks of up to £10 a day per meal (max 3 meals per day) and to a maximum of £120 per household per day. Please complete the online form to submit your claim, which they'll endeavour to process up to 10 days after the end of the incident. Food Compensation - SP Energy Networks

For those people who require reimbursement for hotel accommodation, you should send your hotel invoice to; StormEowynnorth@spenergynetworks.co.uk along with confirmation of your full name, address and contact number. If you have been affected, you can claim up to £200 per night, per household, max. The payment will take up to 4 weeks after the event ends to process.

Updated on Tuesday 28 January 2025.