Household Waste Recycling Centres Booking System FAQs
Frequently asked questions about the booking system at the recycling centres.
What are the benefits of the new system for me as a South Ayrshire resident?
You will have a guaranteed entry slot to the recycling centres which will minimise queues and delays. The booking system will also allow us to tackle abuse of our recycling sites from commercial users or residents who do not live within South Ayrshire.
Where can I access my local recycling centre?
We have four recycling centres located at Heathfield (Ayr), Troon, Maybole and Girvan. Addresses and opening times for each of these sites can be found at household waste recycling centres.
Do I need to make an appointment to access my local recycling centre?
Yes, once the booking system goes live on 20th June 2022, you must book an appointment to access our sites from 4th July 2022. Our sites will no longer accept any vehicles that show up without a booked time slot.
How do I make a booking?
After 20th June 2022, you will be able to access the booking system via our website. Each residential property is entitled to one E-permit. You will be asked to register details such as your name; address; vehicle registration and council tax number. You will be able to register up to 2 vehicles for each permit. You will be given an e-permit which is valid for 2 years, which can be used every time you make a booking Once you have the e-permit you can select which centre you would like to visit and check availability of time slots to book.
How do I make a booking to visit as a pedestrian?
Our Troon, Girvan and Maybole sites accept pedestrian bookings. After 20th June 2022, you will be able to access the booking system via our website. You will be asked to register details such as your name, address and council tax number. You will be given an e-permit which can be used every time you make a booking. Once you have the e-permit you can select which centre you would like to visit and check availability of time slots to book.
What do I need to register for the online booking system?
You will need a South Ayrshire address, your council tax reference to verify your address and your vehicle registration if using a vehicle.
Why do I need to provide my council tax details?
We need you to provide your council tax details so that we can verify you are a South Ayrshire resident before a booking is made.
I don't know my council tax reference number; how do I get it?
If you do not have your council tax reference number to hand, you can request a copy of your bill or by phoning 0300 123 0900.
Phone lines are open Monday to Thursday 9am-4.45 pm and 9am to 4pm on Fridays, times may differ on public holidays.
I am new to the area and don't have a council tax reference yet; how do I make a booking?
Please contact us on 0300 123 0900 and we will be able to book in your visit if you have not yet received your council tax reference for your property.
Phone lines are open Monday to Thursday 9am-4.45 pm and 9am to 4pm on Fridays, times may differ on public holidays.
Why do I need to provide my vehicle registration?
We need you to provide your vehicle registration so that our site attendants can check-in bookings accurately and efficiently.
Do I need to bring ID to the recycling centre to prove I am a South Ayrshire resident?
No, the online booking system will verify your address using your council tax reference number.
Can I book on the day?
Yes, you will be able to book a slot up to one hour in advance subject to availability.
I need to cancel or rearrange my booking; how do I do this?
Please follow the link in your original booking confirmation email to cancel or amend your existing booking. Alternatively, if you do not have digital access contact us on 0300 123 0900.
Phone lines are open Monday to Thursday 9am-4.45 pm and 9am to 4pm on Fridays, times may differ on public holidays.
I am a commercial permit holder; how do I make a booking?
Please call Waste Services on 01292 559 342 to discuss.
Phone lines are open Monday to Thursday 9am-4.45 pm and 9am to 4pm on Fridays, times may differ on public holidays.
Is there a limit to the number of visits a household can make per day?
No, householders can make several bookings on the same day to visit the recycling centres. If you plan to visit a site on more than one occasion on the same day, you will require to make a separate booking for each visit.
I am using a hire car/van to visit the site; how do I make a booking?
After 20th June 2022, you will be able to access the booking system via our website. You will be asked to register details such as your name; address; and council tax number. If you are using a hire car/van you can notify the system of this, and you won't require to enter a registration number. You will be given an e-permit which is valid for 2 years, which can be used every time you make a booking Once you have the e-permit you can select which centre you would like to visit and check availability of time slots to book.
I do not have access to the internet; how do I make a booking?
If you do not have digital access, you can call 0300 123 0900 to register a vehicle and book a time slot. You will need to provide your name, address and council tax reference number for staff to be able to do this on your behalf.
Phone lines are open Monday to Thursday 9am-4.45 pm and 9am to 4pm on Fridays, times may differ on public holidays.
I drove past the site and it doesn't look busy, why can't I just drive in?
The booking system ensures a constant flow of traffic through the sites and reduces congestion. In order to ensure that only South Ayrshire residents have access to the recycling centres, we need to ensure that all users of the sites have a valid booking. You can book a slot one hour in advance if there is availability.
I booked a slot using my car registration, but I am now borrowing someone else's car, what do I do?
Please contact us on 0300 123 0900. If it is the weekend, please proceed to the site for your allocated time slot and a site attendant will verify your booking using your name and the vehicle registration used to book the slot.
How early should I arrive before my slot?
Please do not arrive early for your slot as this can cause traffic build up at the recycling sites. Please arrive as close to your allocated time as possible.
How much time do I get during my slot?
Each booking slot is valid for 20 minutes.
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