Customer charters

The service standards explain what standard of service to expect, how to contact those responsible for service provision, and how to find a solution if something goes wrong.

We hope you will find our customer charters useful and that it will give you a better understanding of the services we provide and the standards of service you can expect from us.

• Ayrshire Archives customer charter
• Building Standards - Customer Charter (PDF) [13MB]
• Corporate Customer Charter (PDF) [209KB]
• District court customer charter
• Environmental health customer charter
• Licensing customer charter
• Planning services customer charter
• Property enquiries services customer charter
• Recruitment customer charter
• Registration, bereavement and archives services customer charter
• Sustainable development customer charter

The charters include:

• How to contact us
• Standards which you have the right to expect from us
• Complaints procedure for instances when things go wrong
• Customer suggestions
• Contact locations and opening times

Please let us know what you think by using the feedback procedure. You can also get a leaflet titled 'Help Us To Get It Right' directly from ourselves or from any South Ayrshire Council office. Alternatively you can phone 0300 123 0900 or email customerservices@south-ayrshire.gov.uk. You can also use this procedure for comments, suggestions and complaints about other services we provide.