Report a missed bin collection
Find out what to do if you think we've missed your bin collection.
In the event of your brown bin not being emptied or partially emptied due to the adverse weather conditions please leave your bin out and we willl return to empty your bin.
Use this service to tell us that we didn't pick up your bin on its collection day.
Alternatively, call 0300 123 0900
A new charge for missed bins will take effect from 27 September 2021. View the missed bin charge FAQ.
Before you start
Check our bin collection calendar to make sure your bin went out on the correct day.
Possible reasons your bin wasn't collected
- Bin not out on time
- Bin not placed at kerbside/normal collection point
- Bin contents contaminated
- Bin too heavy
- More than one bin presented
- Bin lid open
- Not an approved bin
Bin not out on time
Bins will be collected from 5.45am. Please ensure your bin is out before this time, ideally put your bin out the night before.
Bin not placed at kerbside/normal collection point
Unless an Assisted Collection (permit) has been approved, you are required to present your bins for collection at the kerbside or an arranged collection point.
Please ensure you have disposed of rubbish in the correct recycling bin. Check what goes in your bins.
Bin too heavy
There is a risk of damaging the bin when emptying if it is too heavy. Do not overfill and ensure the lid closes.
More than one bin presented
Green bins: You must qualify for a second bin before it will be picked up.
Other bins: Households are limited to a maximum of two bins of any colour.
Bin lid open
If the bin lid cannot close due to excess waste then the bin may be damaged during tipping. Please ensure you remove excess waste and close bin properly. Crew will not put their hands in bins to remove waste.
Not an approved bin
Waste will not be collected unless it is in a South Ayrshire Council bin. Please ensure you place waste in correct bin.